500-051 Exam braindumps in PDF for share

500-051 Exam
Exam Number/Code : 500-051
Exam Name : Unified Communications Contact Center Express Implementation
500-051 exam is an important Others certification which can test your professional skills. Candidates want to pass the exam successfully to prove their competence. Passokay Others technical experts have collected and certified 246 questions and answers of 500-051 exam which are designed to cover the knowledge points of the Interconnecting Others Networking Devices Part 1 and enhance candidates' abilities. With Passokay 500-051 preparation tests you can pass the 500-051 exam easily, get the CCENT certification and go further on Others career path.
Questions and Answers : 50 Q&As
Update Time: 2014-06-05
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Question: 1
Agent Email is a Cisco Unified CCX feature available in which of these packages?
A. Premium, Enhanced, and Standard
B. Premium only
C. Premium and Standard
D. Premium and Enhanced
Answer: B

Question: 2
A preview outbound dialer uses which source and destination resources?
A. a CTI port to the customer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port to the agent, then redirected to the customer
Answer: B

Question: 3
You are designing a Cisco Unified Contact Center Express system with four requirements:
250 configured agents
150 agents maximum logged in at any given time
30 agents able to make outbound calls
20 agents able to answer emails
How many premium seats should be purchased?
A. 150 seats
B. 180 seats
C. 200 seats
D. 250 seats
Answer: A

Question: 4
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent’s CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
A. Cisco Unified CCX Standard
B. Cisco Unified CCX Enhanced
C. Cisco Unified CCX Premium
D. Cisco Unified CCX Enterprise
E. Cisco Unified IP IVR
Answer: B

Question: 5
What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?
A. 2 ms
B. 10 ms
C. 50 ms
D. 80 ms
Answer: D

Question: 6
What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?
A. 50
B. 150
C. 300
D. 400
Answer: C